Which payment methods are accepted?
We currently accept the following payment methods:
- Credit/Debit cards
We only accept Visa and Mastercards.
How fast do you process and ship orders?
All orders take 1-2 business days to process. Cut off is every 5 PM EST, orders placed after 5 PM will be processed the following day. Domestic orders ship M, T, W, Th, F and International orders ship M, W, F.
How do I track shipment progress?
Once you have received an email from us that your order has been shipped, you can simply follow the link and to track your order. You typically receive an email confirmation immediately after the order has been shipped.
What if I entered a wrong address for my order?
If you entered the wrong address for your shipment please contact us immediately after you have placed your order or before your order ships.
What Countries do you ship to?
We ship orders worldwide except for the countries and US States where Kratom is banned and illegal.
The following countries have banned kratom: Thailand, Australia, Burma, Malaysia, Myanmar, Sweden, Lithuania, Vietnam.
US States where kratom is illegal: Florida, Louisiana, Tennessee, Wisconsin, Vermont, Indiana.
Please note that orders from countries and states mentioned will not be accepted.
How long does shipping take?
The shipping time frame for Domestic orders is 1-5 business days while International orders take 1-3 weeks.
How do I cancel my order?
If you wish to cancel your order simply email us before your order ships. We can no longer cancel shipped orders.
Countries where CBD is allowed:
U.S. Virgin Islands