EnhancedNaturals reserves the right to modify and change their policies, at any time. Any changes will be published on our website.
USA & CA – 1-7 business days
International – 1-2 weeks
USA & CA – 1-7 business days
A tracking number will be provided once your order is shipped out. Please keep in mind that it may take up to 24 hours for the tracking information to be updated. If you don’t receive the tracking information, it can be e-mailed to you upon request but kindly check your junk/spam email folder first.
EnhancedNaturals will not accept liability for any loss or damage during delivery or arising from late delivery due to the fault of the courier company used as this is the delivery company’s responsibility. We will always endeavor to follow up any missing or lost parcels with the courier on your behalf and do everything in our power to rectify the situation.
As the receiver, you can also assist with lodging a ‘missing item/s’ investigation with the courier as it will shorten the investigation’s turn around time if a request was also made by the receiver.
INTERNATIONAL SHIPPING, REFUNDS, AND CUSTOMS
We will ship internationally, however, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered.
Once the order is shipped out from the warehouse, we cannot be held responsible for the customs hold-ups or seizure. Most countries will have no problem but we post this disclaimer on the off chance that there is an issue.
If the shipment was returned to us due to an error by the customer, we can reship your order but you will be responsible for the new shipping fee and any other fees incurred for the return. While we will do what we can to update you about your order by sending you email notifications, it is your responsibility to check the tracking information and make sure that you are available to receive your shipment.
We do not have a reship policy for international orders. We DO assume that all clients are aware of their own countries laws and therefore you are responsible for dealing with your country’s customs.
Please know your own import regulations before ordering. It is your responsibility and if customs don’t return the products to us, we can’t issue a refund to you.
If your shipment was seized (International Orders), we will provide a 50% discount applicable on your next purchase. Please contact us for more information.
If your order was tagged as Returned to Sender by the courier due to incorrect address on your order form, we won’t be able to offer a Reshipment or Refund. Returned shipments don’t get back to us. It is your responsibility to double-check the information on your order form.
If you wish to cancel an order, please contact us as soon as possible at [email protected]
Once the order has been dispatched, we can no longer cancel it.
*All paid requested cancellations are charged a 15% processing fee.
Purchased items may be returned unopened and in its original packaging within 14 days from the date of receipt. Returned items will be refunded minus the shipping fee and a 15% restocking fee (per product).
The customer is responsible for any return shipping charges. Contact us first before returning any purchased item/s for more info.
Should you have other questions or concerns about these shipping terms, please email us at [email protected]